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Privacy Policy

This policy applies to information we collect when you choose to use this website, and to personal information, which we process further to supply services to you.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information that we collect about you; what we do with your information and who your information might be shared with.

This website is owned by Ngenics Global Limited. This privacy policy sets out how Ngenics Global Limited uses and protects any information that you give when you use this website.

Who we are

Ngenics Global Limited (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the EU General Data Protection Regulation (‘GDPR’) (as applicable the ‘Legislation’) where we control the purposes for which we process your personal information.

Any questions about our data protection policy or how we handle your personal data should be addressed to our registered business office address at The Catalyst Baird Lane, Heslington, York, North Yorkshire, YO10 5GA.

What personal data we collect and why we collect it

Personal information provided by you

We collect personal information about you (such as your name, address and contact details and email address when you request further information on our products or services.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have consented for us to do so.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic devices) when you use our website. We use cookies on our website.

Where applicable, this website uses a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service providerto improve the user’s experience whilst visiting the website, and better understand how you use it. This information helps us to build a profile of our users. Some of this data will be aggregated or used for statistical analyses, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Please all see the Ngenics Cookie Policy.

How will we use the information about you?

We collect information about you so that we can:

  • provide the information requested;
  • notify you of any changes to our website or to our services that may affect you;
  • improve our services.

Who your information might be shared with

We may disclose your personal data to:

  • employees within our group;
  • our agents, associates and service providers;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your data secure

Our staff and associates are bound by obligations of confidentiality and are trained in the protection of personal data. We comply with the Legislation and use the appropriate technical and organisational measures necessary to safeguard your personal data. We only share your personal data with third parties who also comply with the Legislation.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

We only send your data outside the EEA where we have in place a legal agreement which complies with the Legislation.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Retention Periods

We store the personal data that relates to your test results on secure servers:

• for a period of up to 10 years from the date on which you first completed a test in order to allow you to access your test data. However, we shall regularly review this information in conjunction with you and shall delete it if you so request;

• until you ask us to destroy it.

In each case, unless the law requires us to store the data for a longer period.

What rights do you have?

The GDPR provides the following rights for individuals whose personal data is processed:
1. The right to be informed;
2. The right of access;
3. The right to rectification;
4. The right to erasure;
5. The right to restrict processing;
6. The right to data portability;
7. The right to object to processing;
8. Rights in relation to automated decision making and profiling [We do not carry out automated decision making and profiling].

Right to access – i.e. to request a copy of your information

You can request a copy of your information, which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please contact using the information below and:
• let us have proof of your identity (a copy of your driving licence or passport); and
• let us know what information you want.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information that we hold free of charge. If you would like to do this, please:
• email or write to us (see ‘How can you contact us?’ below);
• let us have enough information to identify you;
• let us know the information that is incorrect and what it should be replaced with.

Right to remove your details from our records or restrict how we use your information

You can ask us to stop contacting you for particular purposes or remove your information completely from our records. There may be a legal reason why we need to keep your personal data, and, in that circumstance, we will destroy your personal information as soon as we are legally entitled to do so. If you would like us to stop contacting you with information about our services, please:
• email or write to us (see ‘How can you contact us?’ below). 
• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

Right to lodge a complaint with the Supervising Authority

If you have any concerns or complaints about how we use your personal data, we hope you will alert us to these directly (see the Contact information below). If you are still unhappy, you are entitled to complain to the Information Commissioners Office (ICO), which is the supervising authority in the UK. Their contact details and the procedure can be found at www.ico.gov.uk.

How to contact us

Please contact Ngenics Global Limited at The Catalyst Baird Lane, Heslington, York, North Yorkshire, YO10 5GA, United Kingdom if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us about any other matter, please send an email to sales@ngenics.com.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

Ngenics Global Limited

[July 2019]